Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Here are answers to commonly asked questions.


Product

What Is CBD?

CBD (cannabidiol) is one cannabinoid compound found in Marijuana that provides relief in, and slows progression of various medical conditions. It is known to restore quality of life so patient can lead a normal day to day life. Read more about CBD.

Which Strain Do You Use?

Our products are extracted organically from a proprietary Indica-Sativa strain developed in Colorado, USA.

Are Your Products Full Spectrum?

We optionally add complete marijuana terpenes (essential compounds in cannabis oil) and cannabinoids to our products to make them full spectrum. This helps us keep the products THC free while providing benefits of marijuana extract. Choose full spectrum while ordering CBD Tincture.

How Do You Keep The Prices Low?

We utilize legal loopholes to obtain premium quality cannabinoids and cannabidiol. Our product is Indica-Sativa hybrid strain growing organically in a secluded and pristine foothills of Himalaya which are two days walk away from nearest settlement. It can’t be reached by road or vehicles. We test the product at various stages of life-cycle to ensure highest quality in CBD only extract and full spectrum extracts. This helps us cut the production costs by 50-80% for different product concentrations.

Can I Test For CBD Potency?

While results on using our products speak for themselves, we encourage our selective, demanding, insistent customers to have the products tested. Read more about how you can test CBD potency here.


Ordering

Which payment modes are accepted by Wilson Wellness?

Unlike other websites who insist on bitcoin, we accept all major credit and debit cards.

Which Payment Gateway Do You Use?

We use Stripe payment gateway for secure and safe transactions. Stripe is the leading international payment gateway.

Is There Any Limit On Number Of Products I Can Place Order For?

For the sake of efficient shipping, we restrict the total number of products at 12 per order.

Do You Have Discounts Or Black Friday Deals On Orders?

We provide doorstep delivery for retail CBD at wholesale prices. At this price point, we are unable to provide any discounts or deals at any time of the year. However, we offer one time 15% discount for our existing users who leave the review. Please see Others section below in FAQ.


Shipping

Which Countries Do You Ship To?

We ship to most countries. Take note that certain European countries may have higher shipping rates. The shipping rate is automatically calculated when you enter delivery address.

How Long Does It Takes For Order To Reach?

  1. It takes 24 hours for your payment confirmation.
  2. Within 48 hours of placing the order, your product is prepared, packed, and shipped to you. (Excluding Sundays)
  3. Economy Airmail shipping (non-trackable), if available for your country, will take 2 to 4 weeks to reach.
  4. The Premium Express (tracking available) takes 5 to 10 days to reach the destination. For Pacific island nations, US minor outlying islands, it may take longer.
  5. 86% of customers opting for Premium express receive their package in 7 days.

What Are Your Shipping Methods?

Our Economy Airmail is available for Australia, Cambodia, HongKong, Indonesia, Japan, ​Malaysia, ​New Zealand, Philippines, Singapore, South Korea, Thailand, and Vietnam. It has a flat rate of US$ 7 for first bottle and US$ 1 for every additional bottle.

Our Premium Express is available for all other countries. Shipping rate is calculated for first 2 bottles at the checkout based on destination and additional US$2 for each additional bottle. So it is a flat rate for first two bottles + additional US$2 for each bottle subsequently.

Do You Provide Free Shipping?

We provide free shipping worldwide for all orders above $150. You may mix and match different products to avail this offer. Choose Qualified Free Premium Express while checking out to process payment.


Returns And Refunds

If I Want A Refund, Are There Any Conditions?

We stand by our product 100%. We urge you to use our product for at least 2 weeks after finding the right dosage for yourself. If you still don’t start finding relief we will refund you for the product. No questions asked. However, we will not refund shipping charges. We may also send you a sample with higher potency for you at no extra cost (only shipping) if that works for you.

Do I Have To Return Your Product In Case Of Refund?

No. You won’t need to return it.


Others

Who Can Leave The Reviews?

Only customers who have bought our products are allowed to leave reviews so that truest of personal experiences are reflected there. You may leave review only on product you have purchased.

How To Get The Discount Coupon By Leaving Honest Review?

We offer one discount code of 15% for every customer who leaves their complete personal experience as a review on our product. State your name (or just first name). Detail the issue you have been facing and how our product has helped you. Only for the complete reviews, we will automatically send the coupon code to your email.

Why I Haven’t Received My Coupon Code Yet?

We only send coupon codes on working days of weekdays. It may take us 24 hours to send you the coupon code as the whole process is manually reviewed. Please also check junk folder of your email inbox.